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Frequently Asked Questions
Everything you need to know about Parent Child Charts
About the Reports
How accurate are the astrological calculations?
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We use real astronomical data to calculate exact planetary positions using the Julian Day Number method — the same mathematical foundation used by professional astrologers. Planets are calculated to within 1–2 degrees of accuracy for dates from 1900 to 2100.
Do I need to know the exact birth time?
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Birth time is optional but highly recommended. Without it, we cannot calculate the Ascendant (Rising Sign) or accurate house positions. If you don't have the time, use noon as a rough estimate — the Sun, Moon (usually), and outer planets will still be accurate.
What if I don't know the exact birth city?
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We use the city for geographic coordinates to calculate the Ascendant. If you only have a country or region, enter the nearest major city. This only affects the Rising Sign calculation.
How long does it take to generate a report?
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Most reports are generated within 30–90 seconds of payment. The AI analysis takes the most time. You'll be redirected automatically to your report when it's ready.
Can I get a report for adoptive parent and child?
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Absolutely. The cosmic bond exists regardless of biological relationship. Many adoptive families find the reports especially meaningful.
Payment & Pricing
How much does a report cost?
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Each report costs $29.99. This is a one-time payment — no subscription required. The report is saved to your account permanently.
What payment methods do you accept?
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We accept PayPal (which also allows credit/debit card payment without a PayPal account) and Paddle (direct credit/debit card). Both are secure, PCI-compliant payment processors.
Can I get a refund?
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Because reports are digital goods delivered immediately, refunds are generally not offered once generated. If there was a technical error and your report failed to generate, please contact us and we will either fix it or issue a refund.
Is my payment information secure?
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Yes. We never store your card details. All payment processing is handled by PayPal and Paddle, which are PCI DSS Level 1 compliant.
Account & Privacy
Do I need an account?
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Yes, an account is required so you can access your reports at any time. Registration is quick — just email and password.
Are my reports saved?
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Yes. All completed reports are saved to your account permanently and can be viewed, printed, or downloaded anytime.
How is my birth data protected?
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All data is stored encrypted in our database. We never sell personal data. We comply with GDPR and CCPA. See our Privacy Policy for full details.
Can I delete my account?
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Yes. Contact us via the Contact page with a deletion request. We will delete all your personal data within 30 days.